1. PRIVACY POLICY
Friendly Ears – Privacy Policy
Effective Date: November 24, 2025
Friendly Ears (“we,” “our,” or “us”) provides listening-based services designed to offer people a calm, caring space to talk. This Privacy Policy explains how we collect, use, store, protect, and share your information when you use our website, booking system, communication tools, and any other service or feature connected to our listening sessions. We value your trust, and we want you to feel safe, respected, and informed.
Please read this Privacy Policy carefully. When you access our services, you agree to the practices described in this document.
1. Information We Collect
We collect different kinds of information so we can run our services, create bookings, support safety, and improve your experience.
1.1 Personal Information You Provide
When you use Friendly Ears, you may give us the following information:
• Your name
• Your email address
• Your phone number
• Payment details (handled by a secure third-party processor)
• Your preferred session length
• Scheduling details
• Optional notes you provide before booking
• Any communication you send us by email, contact forms, or messages
We only collect what is needed to provide our service.
1.2 Session Information
During a session, you may choose to share personal stories or emotional experiences. We do not record sessions, and we do not store conversational content unless you choose to share something in writing. Your words remain confidential except in situations where safety laws require reporting (see Section 7).
1.3 Technical Information
We collect basic technical details when you visit our website, such as:
• IP address
• Device type
• Browser version
• Pages visited
• Time spent on the site
This helps us understand how people use our services and supports site improvement.
1.4 Cookies
We use cookies to enable booking tools, remember login preferences, and improve user experience. You can disable cookies in your browser, but some features may not work properly without them.
2. How We Use Your Information
We use your information to:
• Set up your account
• Schedule and manage appointments
• Communicate with you about your booking
• Process payments
• Provide customer support
• Improve our services
• Protect safety and prevent misuse
We do not sell personal information.
We do not use your information for targeted advertising.
3. How We Share Information
We share your information only with trusted partners who help us run Friendly Ears, such as:
• Payment processors
• Scheduling tools
• Email service providers
• Website hosting companies
All partners must protect your information and follow privacy standards.
We may share information if required by law, such as in cases of:
• Immediate risk of harm
• Court orders
• Legal investigations
We share the minimum amount required.
4. How We Store and Protect Your Information
We use secure systems to protect your information. These include:
• Encrypted connections (HTTPS)
• Password-protected accounts
• Limited access for staff
• Secure payment processing through third parties
• Regular security checks
We keep personal information only as long as needed to provide services or meet legal requirements. You may request deletion of your information at any time.
5. Your Rights
You have the right to:
• Access your personal information
• Correct or update your information
• Request deletion
• Withdraw consent
• Ask for a copy of your data
To use these rights, contact us at: info@friendly-ears.com
6. Children’s Privacy
Friendly Ears is for adults 18+.
We do not knowingly collect information from minors.
7. Safety and Mandatory Reporting
While our service is private, confidentiality has limits.
We may break confidentiality if:
• You share plans to harm yourself
• You share plans to harm someone else
• A child or vulnerable adult is at risk
• We are required by law
These situations are rare, but safety is our responsibility.
8. Changes to This Privacy Policy
We may update this Privacy Policy. The new version will replace this one and will include a new “Effective Date.” Continued use of our services means you accept the updated version.
9. Contact Us
If you have questions, email us at: info@friendly-ears.com
2. TERMS AND CONDITIONS
(Approx. 1,300 words)
Friendly Ears – Terms and Conditions
Effective Date: November 24, 2025
These Terms and Conditions (“Terms”) govern your use of Friendly Ears and our listening services. By booking a session or using our website, you agree to these Terms.
Please read them carefully.
1. Nature of the Service
Friendly Ears provides listening-only sessions.
We offer emotional support through presence, attention, and compassionate listening.
We do not provide:
• Therapy
• Counseling
• Coaching
• Medical advice
• Mental-health treatment
• Legal or financial advice
Friendly Ears is a supportive conversation service only.
2. Eligibility
By using our service, you confirm that:
• You are at least 18 years old
• You agree to these Terms
• You will use the service in a respectful manner
3. Account and Booking
To book a session, you may need to create an account and provide personal information. You agree to:
• Give accurate details
• Not share your account with others
• Keep your login information secure
We may cancel bookings for inappropriate behavior or safety concerns.
4. Payment
You agree to pay for each session at the time of booking. Payments are processed by secure third-party providers. All fees are listed on our website.
We may change pricing, but we will always show you the current price before checkout.
5. Cancellations and Refunds
• Sessions canceled more than 24 hours before the appointment may be refunded.
• Sessions canceled less than 24 hours before the appointment may not be refunded.
• If we cancel your session, we will refund or reschedule.
We may refuse refunds in cases of repeated misuse.
6. User Conduct
You agree not to:
• Use abusive or threatening language
• Ask listeners for personal information
• Engage in harassment, hate speech, or discrimination
• Share explicit or violent content
• Attempt to record your listener
• Use the service for harmful or illegal activity
We may end a session immediately if these rules are broken.
7. Information Sharing
By using Friendly Ears, you agree that we may collect and store your personal information as outlined in our Privacy Policy. You also agree that:
• We may use third-party tools to process data
• We may share information for safety or legal compliance
• We may contact you about your account or sessions
8. No Emergency Service
Friendly Ears is not an emergency service.
If you are in crisis, call your local emergency hotline.
9. Intellectual Property
All logos, graphics, text, and designs belong to Friendly Ears. You may not use them without written permission.
10. Limitation of Liability
You agree that Friendly Ears is not responsible for:
• Any decisions you make after a session
• Any emotional outcomes from conversations
• Technical issues
• Misuse of the service by other users
Our listeners offer presence and attention only.
By using Friendly Ears, you agree not to hold Friendly Ears, its owners, its team members, its individual listeners, its contractors, its partners, or any company connected to Friendly Ears responsible for any outcome that may result from your conversations with us.
This includes material, emotional, personal, digital, financial, or any other kind of impact. You understand that Friendly Ears provides a listening-only service and that your choices, actions, and decisions remain fully your own.
You release Friendly Ears and all related individuals and companies from any claims, demands, losses, damages, or liability of any kind connected to your use of our services.
11. Termination
We may suspend or terminate access for violations of:
• These Terms
• Our Code of Conduct
• Safety expectations
You may stop using the service at any time.
12. Changes to These Terms
We may update these Terms. Continued use means you accept the changes.
13. Contact Us
For questions: info@friendly-ears.com
3. CODE OF CONDUCT
Friendly Ears – Code of Conduct
Friendly Ears is built on kindness, safety, and respect. This Code of Conduct applies to all users and listeners to make sure every conversation stays safe and caring.
1. Respectful Behavior
All users must treat listeners with respect. This means:
• Use calm and respectful language
• Do not insult, shame, or attack your listener
• Do not use hate speech, threats, or harassment
• Keep the conversation safe for both sides
2. No Abusive Content
The following are not allowed:
• Abusive or violent language
• Racist, sexist, or hateful comments
• Threats of harm
• Sexual comments directed toward the listener
• Requests for sexual content
• Attempts to intimidate or manipulate
Any form of harassment may lead to immediate disconnection.
3. Personal Boundaries
Users must respect listener boundaries:
• Do not ask listeners for private details
• Do not request personal relationships
• Do not attempt to meet listeners in person
• Do not ask for professional, medical, or legal advice
Friendly Ears is built for emotional support, not personal exchange.
4. Safety Expectations
You may talk about hard feelings, but:
• You must not make threats toward others
• You must not describe violent intentions
• You must not use the service to plan illegal actions
If a listener believes someone is in immediate danger, they may report it according to safety laws.
5. Listener Rights
Listeners have the right to:
• End a session at any time if they feel unsafe
• Report inappropriate behavior
• Decline to discuss certain topics
• Maintain their privacy
• Receive respect from users
If a listener ends your session because of conduct violations, refunds may not be provided.
6. User Responsibilities
As a user, you agree to:
• Speak honestly and calmly
• Treat listeners with care
• Follow all Terms and Conditions
• Avoid disruptive or offensive behavior
• Use the service with good intentions
7. Session Recording
Recording a session without consent is strictly prohibited.
We do not record sessions on our end.
8. Enforcement
Breaking this Code may result in:
• A warning
• Immediate session termination
• Temporary suspension
• Permanent ban
We take safety seriously.
4. DISCLAIMER
Friendly Ears – Disclaimer
Friendly Ears offers listening-only sessions. Our listeners provide presence, attention, and caring support. We do not offer therapy, counseling, medical care, mental-health treatment, or professional advice of any kind.
Nothing shared in a Friendly Ears session should be taken as:
• Medical advice
• Mental-health advice
• Legal advice
• Financial advice
• Professional guidance
Our service is not a replacement for therapy or medical care.
If you need medical, psychological, or crisis support, contact a licensed professional or your local emergency number.
Friendly Ears is a supportive conversation service only. You are responsible for your own choices, decisions, and actions.